FAQ/POLICIES

Generally once a month, I will try my best to restock the first week of every month.

Pottery takes time. From making and building, bisque firing, glazing firing, and photography the process can't be rushed. Pieces will be made between sales. 

Yes. Unless I explicitly state otherwise, all the glazes I use are food safe.

Vases, centerpieces and non-dinnerware items may on occasion use a decorative only glaze. The piece will be labeled as such in the description.

In almost all cases, items are safe to put in the dishwasher, microwave and oven.

Handwashing the pieces increase longevity, also is a good way to reduce the likelihood of any damage.

Drunkn' Potter is based out of my home in Summertown, Tennessee. I sell items mostly through my website and a couple shops in the area. 

Pottery is my hobby and a pastime. I have a carrier and am not available very often to stop and chit chat it up about pottery.

On special occasion I may be willing to have visitors. Contact me at for visitors requests and appointments.

Once an order is received, I will ship within 1-3 days and depending on shipping method total time will be then calculated.

Notification will be sent when the item is shipped with the total time.

Shipping is calculated based on the weight of the items and size of the boxes. Shipping is calculated based on USPS rates or other carrier options available.

After a customer places an order, software compares shipping rates, create labels, return label, and track packages. 

Sometimes the cost of shipping out your order will be significantly less than what you paid for shipping when you purchased your items. If that's the case, I will refund the difference and you will be notified. 

Although shipping rates are calculated assuming I am shipping via USPS, I almost always choose the least expensive carrier, which may end up being UPS or USPS. 

Finally, if you have ordered more than one item or you have placed more than one order, I will always combine your items/orders into as few as boxes as possible and will refund back to you any shipping overages. However, please note that certain items (larger or odd shaped) must be shipped separately in order to ensure safe arrival. 

Items can ship to anywhere in the world. If you want a piece I can get it to you! Again shipping is weird right now, but we can make it happen.

There are options available and there are variables, but in general there are two speeds of international delivery. There is a standard option that will take 1-3 weeks (depending on the destination), and a priority option that will generally take 2-3 days from the order being dispatched.

The issue will be resolved with the shipping carrier and communicated accordingly.

If an order is returned to me because of an incorrect or incomplete address then there would be a second shipping fee to send it out again, unless the address error was my mistake. If you’d prefer a refund then the refund would be for the order value minus actual costs.

I hope that you will be delighted with your purchase, but there may be occasions where you feel it necessary to return an item. Please contact me first to let me know there’s an issue, and you can return your order in its original condition using the return label within the original package

Please do this within 7 working days of delivery. You will be responsible for the item or items until they reach me, so I suggest using a tracked/signed delivery method.

If you return an item to me that is faulty, which you did not order or for any other reason which is my fault, I will also pay you the cost of the return postage.

Please note goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable unless faulty.

Generally the item that you would like to exchange for would no longer be in stock. If it is, contact me and something may be worked out.

I pack all items the best I can to ensure safe arrival. We are leaving the fate of the pieces in the hands of the handlers, and that is scary!

Unfortunately it happens. If your item happens to arrive broken, please contact me with photos of the broken item, as well as a photo of the box. I try and learn from mistakes and need to know what NOT to do in order to avoid future breakage. If I have the same color/style on hand, I can ship you a new item immediately.

More often than not, I will need to either refund you for your purchase OR you can wait for me to make a new item (typical turn around time for a replacement is about 3-4 weeks, which is why I will try extremely hard not to have anything break during shipping).

After you take photos, email to me and address the issue, dispose of the item properly and be careful, pieces will be sharp.

Absolutely! I would love to do custom sets.

If you would like to get anything custom, contact me through email at contact me and we can correspond directly.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

If you’re not satisfied with the quality of the products received or if the order was lost or returned to sender, get in touch within 30 days of estimated delivery date (or the date your customer received the item) and we’ll do everything we can to investigate and find a solution. 

You can read more about reporting problems with orders in the article How do I report a problem with my order?

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.

Refund
We'd much rather fix any problems and send a replacement order to make sure your happy with your orders. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

Color consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided. Should you want to submit a new order, we will cover the costs of the new order.

Wrong Address
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient
If you rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed
If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs). 

Returned by Customer
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. 

Lost Order
If you or your end customer didn't receive the order and we consider it lost, we will report the problem and arrange for a new order to be sent out.